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Who Can You Trust Ltd. Registration number: 0468376                         Registered address: 110 Clifton Avenue, Benfleet, Essex SS7 5QU

Cash in if your flight is delayed

£189,000 cannabis haul uncovered

WHEN police arrested Christopher Tame at a flat in Westcliff, they not only found cannabis with a street value of £189,000 in the loft  but  they also found £21,000. Full story



Crackdown on capital moped crooks

THE Met Police have launched a ‘Be Safe’ campaign to crack down on rising moped thefts across the city. In Barking and Dagenham there were 159 thefts of motorcycles, scooters, mopeds and three wheelers in 2013. Go to



Beware of Telephone fraudsters

FRAUDSTERS are cold-calling victims, falsely stating that they are calling from one of the well-known UK telecommunication service providers. They call victims claiming to provide a ‘Telephone Preference Service’ - an enhanced call-barring service. Go to



Appeal to find killer of Karim Samms

DETECTIVES have launched an anniversary appeal to find out who killed Karim Samms just over a year ago. The teenager was found with gunshot wounds on Roebourne Way, Canning Town. More at

 News in brief

Couple ran a sham marriage scam

A PAIR from Hounslow who arranged sham marriages to break UK immigration rules are part of a gang jailed for a total of 23 years. The scam came to light after a registry office reported suspicions of sham marriages. Full story



Reward to find Carl O'Brien's killer

A REWARD of £20,000 is being offered by the Met Police for information on a  murder that took place on December 3, 2016. Cab driver Carl O’Brien was attacked on a stairwell at flats in Vanguard Way, Wallington. Read more at



Getting tough with rogue landlords

ROGUE landlords who leave tenants living in appalling conditions will have to bring their homes up to scratch or pay tenants back up to a year’s rent.  Full story



Belgian duo jailed for drug dealing

A BELGIAN national along with a key member of a drug-dealing gang that used a helicopter to transport £7 million worth of cocaine from Europe to the UK have been sentenced to a combined total of 25 years in jail. Go to

AS we are building up for one of the busiest times for holiday travel, it is worth remembering that if you are on a flight that arrives at least three hours late there could be money waiting for you to claim.

  Not only that but if you have been delayed any time in the last six years there’s money to be collected.

  I know from personal experience that this works because I have recently received £1,120 from Thomas Cook Airlines for a delayed trip to Tunisia three years ago.

  You may be able to claim compensation of between £200 and £480 for each person affected thanks to a European Directive and two recent High Court judgements.

  Compensation for delayed flights can be on a sliding scale, depending on distance and length of delay

  First, the High Court has decided unanimously that airlines could no longer use technical issues as an excuse for not paying compensation.

  The European Directive, which makes the compensation rules, gives airlines a get out clause for what it calls 'exceptional circumstances'.

  And many airlines have been claiming technical issues with their aeroplanes exceptional circumstances  and refusing to pay compensation for the delays they cause.

     But in a clear and unanimous judgment the Court of Appeal decided in a case again budget airline Jet2 that technical issues were part and parcel of running an airline and that the delays they caused could in no sense be 'exceptional'.

  The judgement has released thousands of claims which have been held pending the court case and many travellers have already received thousands back in compensation.

   But the Court of Appeal decided unanimously that local UK law prevailed and claims could go back for six years (in Scotland the period is five years).

  If you're travelling with an airline based in the EU or with a non-EU based airline flying from an EU airport, then you're protected by the Denied Boarding Regulation.

  The regulation states that the airline has an obligation to offer you assistance if your flight delay is expected to go beyond a certain point.

  If you're travelling with a non-EU based airline flying from a non-EU destination, the airline doesn't have the same duty to look after you. Check the airline's Condition of Carriage to see what compensation you are entitled to.

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